Frequently Asked Questions

When will I receive my order?

Orders ship Monday-Friday. Products typically ship within 48 business hours after you submit your order. Delivery time will depend upon your shipping address. Orders shipping within the United States typically arrive within five days. International orders may take weeks to deliver.

How much is shipping and handling for my order?

Shipping and handling charges will be paid by Google Cloud.

Why is the item I received a different color than what I ordered?

While every effort is made to keep merchandise stocked at all times, we occasionally make color modifications to items due to supplier inventory availability.

What if I don't receive my order?

If you do not receive your order within 3 weeks of placing it, please contact us at googlecloudsupport@robertsonmarketing.com. Please note: if your order is deemed undeliverable due to user error (typos, incorrect address information, including a commercial address, etc.), Google Cloud Certifications is not responsible for issuing replacement orders or new voucher codes.

For International orders, who pays the duties and taxes?

Duties and taxes will be paid upfront by Google Cloud. You should not be charged any duties and taxes upon receipt of your order. If you do receive a customs fee or duty notice, please reach out to us at googlecloudsupport@robertsonmarketing.com

Can products be shipped to PO Boxes/APO/FPO addresses?

We do not currently ship to P.O. Boxes. All products can be shipped to APO and FPO addresses and will typically be sent via USPS. When shipping to an APO/FPO, please remember to indicate the following: US for recipients within the United States; AE for recipients in Canada, Europe, Africa or Middle East; and, AP for recipients in Asia or the Pacific. For all addresses select United States from the country pull down menu.

Will I be charged sales tax?

All taxes are prepaid by Google Cloud.

What is the policy and process for returns?

Only products that are broken or incorrect may be returned within 90 days of the original purchase date.

Please click here to view our Privacy Policy.

Can I place an order via telephone or e-mail?

We ask and encourage you to place your order online, however, customer service is available Monday - Friday from 8:00AM to 8:00PM EST at googlecloudsupport@robertsonmarketing.com. We are also available Monday - Friday from 8:00AM to 8:00PM EST at 1(833)894-9507 (in the U.S.) or 1(540)389-0014 (outside the U.S.)

Why is the item I'm trying to select Sold Out or on Backorder?

While every effort is made to keep merchandise stocked at all times, items do sell out on occasion which may delay the availability of selectable merchandise. We encourage you to save your voucher code in these situations and check back on the site within 1-2 weeks, as inventory is likely to become available within that timeframe.

How can I track my order?

Once you have placed your order, you will receive a confirmation email. You will receive a second email once your order has shipped. For domestic orders, you will be provided with a tracking number from the approved freight carrier. For international orders, depending on your order’s destination, you may or may not receive a tracking number.

It is the express wish of the parties that this Agreement and all related documents, including notices and other communications, be drawn up in the English language only. Il est la volonté expresse des parties que cette convention et tous les documents s’y rattachant, y compris les avis et les autres communications, soient rédigés et signés en anglais seulement.

Every effort is made to source all the products provided responsibly and to comply with local regulations. One such regulation in California is the Safe Drinking Water and Toxic Enforcement Act of 1986, that is more commonly known as Proposition 65, requires the provision of a warning to California consumers regarding products containing certain chemicals. Based on information from product manufacturers, Robertson provides the Proposition 65 warning for products it supplies, as follows:

WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Customers should make informed purchasing decisions, including learning more about Proposition 65 if desired. For more information about Proposition 65, please visit the California OEHHA Proposition 65 program at https://www.oehha.ca.gov/prop65/ or http://oehha.ca.gov/proposition-65/proposition-65-list/

If you have a security concern, or would like to report a security issue related to the Google Cloud Certification Perks store, please email us at security@robertsonmarketing.com

Robertson is Google Cloud’s branded merchandise partner in North America. With team members and offices in Silicon Valley and across the United States, in Canada, and in the United Kingdom, Robertson serves numerous Fortune 500 clients, including global technology leaders such as Google. The Robertson team manages the online Google Merchandise Store and the Google campus store in Mountain View, California, and serves as a preferred provider for special order Google branded products.

Robertson offers a full spectrum of in-house services to make it fast and easy to procure Google branded products for marketing and other company events and projects, including design, production, and technology implementation capabilities. We are always ready to hear your opinions – what we do right and what we could improve.

If you would like to reach out to Robertson, please email our team at googlecloudsupport@robertsonmarketing.com

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