Return Policy

Unwashed, unworn, or defective merchandise may be returned within 90 days from the date of purchase with an original receipt. To return please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid. We do not accept COD deliveries.

Return the package to:

RETURNS DEPARTMENT Google Merchandise Store/RMG
359 Kesler Mill Road
Salem, VA 24153

We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

NEST PRODUCTS: Returns will only be accepted for damaged or incorrect items received if reported to the Customer Service Center within 15 days of receipt. Returns cannot be made in exchange for another type of item. To report a damaged or incorrectly shipped item, please retain your original packaging and contact the Google Merchandise Store at 1 (855) 300-2945 or 1 (540)389-0014 (outside the U.S.), or email us This must be done within 15 days of receipt.

Starting July 1, 2019, we are happy to announce that employees can purchase Nest devices with employee discount on Gstore. June 30, 2019 will be the final date employees can purchase Nest items via the Google Merchandise Store.

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